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How We Handle Your Account Information

We collect account details, wallet transaction records and device data when you register or deposit through bKash, Nagad or Rocket. This policy sets out what we keep, why we need it, and how you can request changes or deletion.

Account registration dataPayment wallet recordsDevice and session logsContact preferencesWithdrawal verification
5999bet How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We use SSL encryption for every page, store passwords as hashed values, and limit staff access to account data based on role. Payment details pass directly between your bKash, Nagad or Rocket app and the payment gateway — we never see your full wallet PIN or password.

Encryption in Transit

Every connection between your device and our servers runs over HTTPS with TLS encryption. Login credentials, deposit amounts and withdrawal requests are encrypted before they leave your phone or browser.

Payment Data Handling

When you deposit via bKash, Nagad or Rocket, the transaction happens through the payment provider's own gateway. We log the transaction ID and amount but never store your wallet password or PIN.

Account Access Controls

You set your password at registration; we hash it so even our team cannot read the plaintext version. Two-factor codes sent to your mobile number add a second layer when you log in from a new device.

Data Retention and Deletion

We keep account records for the duration required by regulations in your region. Once that period ends and you request deletion, we remove personal identifiers while preserving anonymized transaction logs for compliance audits.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, update your contact details, or request account deletion, our support channels are open every day. Live chat connects you to an agent who can verify your identity and process data requests. Email responses usually arrive within a few hours during peak times.

Team online

Live Chat

Open the chat widget on any page, confirm your account username, and tell the agent you want to review or change your data. Most requests are handled the same day.

Email Support

Send your data request to our support email with your registered username and the nature of your request. We reply with verification steps and process approved requests within a few business days.

Help Center

Browse privacy FAQs, account-deletion guides and cookie-management instructions in the help center. Each article includes step-by-step screenshots so you can update settings yourself.

Common Questions About Your Data

We collect your mobile number, username, password, date of birth and preferred currency at registration. When you make your first deposit, we also log the payment method you choose — bKash, Nagad, Rocket or bank transfer.

Yes. Contact live chat or email support with your username, verify your identity, and request a data export. We send a file with your account details, deposit history, withdrawal records and support tickets within a few business days.

We retain account data for the period required by applicable regulations in your jurisdiction, typically several years. After that period ends, you can request full deletion by contacting support. Anonymized transaction logs may remain for compliance audits.

We share transaction records with the payment gateway — bKash, Nagad or Rocket — to complete deposits and withdrawals. We do not sell your data to advertisers or marketers. Law enforcement requests are handled according to local legal requirements.

Log in, go to account settings, and open the notifications tab. Toggle off promotional messages, bonus alerts or news updates as you prefer. Changes take effect immediately, though system emails like withdrawal confirmations still arrive.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to measure site performance. You can disable analytics cookies in your browser settings without affecting core account functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.